Store Policies 

 

Return and Refund 

 

Customer satisfaction is very important to us, please contact us immediately via our Customer Service Ticket System, or email TMLaswerworks@gmail.com, if there is an issue with your order. Please describe the reason that best details your item issue, along with images. Claims must be submitted within 10 business days of receipt. TM Laserworks reserves the right to refuse returns. Upon reviewing and accepting your claim, a full or partial refund will be processed within 30 days of receipt of returned goods.

 

Privacy Policy 

 

 

TM Laserworks respects the privacy of anyone who uses a TM Laserworks Website and a TM Laserworks online application (TM Laserworks Order Form, TM Laserworks Fax Order Form).

 

TM Laserworks gathers important information from our visitors and customers. We publish this Privacy Policy to communicate how we gather and use information about you, how we protect it, and how you can participate in its protection.

 

TMLaserworks.com will, from time-to-time, e-mail members of our e-mail list with special promotions and offers. This will help you take advantage of savings on products that may be of interest to you. If you do not wish to receive promotional e-mails, please contact us at TMLaserworks@gmail.com Removals are usually done within 24 hours. However, to ensure that the unsubscribe process has been completed successfully.

 

Please allow two weeks. TM Laserworks provides its service to you subject to the TM Laserworks Terms of Service and this Privacy Policy, which shall be deemed part of the Terms of Service. We reserve the right to change this Privacy Policy. If we change it, we will provide notification of the change at least thirty (30) business days before the change takes effect and include directions for how you can respond to the change

 

Replacement Policy 

 

If an order is not well received – either due to a typo or other issues – our policy to redo the order and ship it via ground shipping method will still prevail. When an error has been confirmed, (upon following instructions under “claims”) we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo unless pre-approved by us.

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Replacement only applies to markings/engravings, we do not offer manufacturers warranties on their products.  Any problems with the product must go through the respected manufacturer.

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Claims/ Re-do's

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* Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods.

 

* Claims must be submitted IN WRITING by sending a detailed e-mail to TMLaserworks@gmail.com.

 

* Attach digital image(s) to your e-mail depicting the problem at hand. Please send us GROUP IMAGES if the problem exists on more than one item. This is very important, as we will need a visual of ALL affected items in order to respond accurately.

 

* If unable to provide a photograph, you may ship us an "in-hands" sample of the product instead. (The address is under "Contact Us".)

 

* Upon receipt of the "visual", we promptly remedy the situation and redo the affected portion of the order if mandated.

 

* If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion.

 

* All re-dos will ship via UPS Ground. If you require expedited shipping, you will be responsible for those charges.